Three Ways to Find New Customers Online

With so much communication happening on social media and on the internet in general, it can be beneficial for you to take advantage of this resource. It is possible to find new customers online as long as you remember an important thing about direct sales: relationships. Even though you are venturing into cyberspace, building relationships is still a necessary part of running a successful direct selling business. Here are three ways for you to get started.

Join and interact with a group online. Most of the most popular social media sites have groups to join for special interests. For example, a new direct sales consultant found a group on Facebook specifically for work-at-home moms in her town. After joining, she promptly began interacting by asking questions, commenting on others’ posts when she had ideas to contribute, and sending friend requests to those she has met in real life so they could see each others’ news feeds. Groups such as these contain like-minded individuals who can join forces, network with each other, make referrals, and provide support. Local groups are especially effective because you can meet others initially in an online setting, but follow through in real life so you can continue building the relationship.

Follow and interact with online leaders in your industry. If you don’t already know the names of your industry’s leaders, make it your priority to find out. Ask your upline, refer to your company’s corporate website, and search other direct selling websites. Choose a few who seem to contribute regularly to online discussions (blogs, articles, etc.) and follow them on social media. Twitter is a great forum for such discussions, since the microblogging site provides maximum exposure. Once you get a sense of how these industry leaders interact, get in on the action. Post questions, share success stories, and retweet (repost with credit) posts that are important to you. Keep in mind that most industry leaders have thousands of followers, so you may not get a specific mention or reply, but you are continuing to learn from the best and getting your name and brand out there.

Start a simple blog and/or be a guest blogger for established sites. Start your own blog using a free web publishing service like WordPress or Blogger. Be yourself, share your experiences, and invite others to interact. You’ll make connections and continue building relationships that can translate into new customers. If you really enjoy blogging, offer your services to established sites in your industry as a guest blogger. You’ll make a bit of extra money and increase your name recognition.

The direct selling industry as a whole is continuing to evolve as we find new ways to use the internet to our advantage. Jump right in, use your existing people skills, and build those online relationships to find new customers.

Do you have additional ideas about finding new customers online? Please share them in the comments sections below!

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How to Share Your Idea Quickly and Effectively

Have you ever felt pressured to convey your message quickly? Maybe as you walk into a coffee shop, an old friend is walking out. You stop for a couple of minutes to chat before she heads out on her way. During the chat, she asks you what you do for a living or what’s new these days. Depending on the circumstance, it may be necessary to make whatever you are saying as brief as possible. If you find yourself in such a situation, the following tips might help you out.

Start with the solution first. Since you don’t have time for a whole back story, you have to spark interest right away. By introducing the solution from the get-go, you’re capturing attention so that even if you have to leave out some details you deem important, the person will want to know more and follow through, perhaps at a later date. For example, your friend asks what you’re doing these days. As a new consultant for a nail wrap company, your response could be something like this: “You know how I always complain that I never have time or money for a manicure? Well I started using these cool nail wraps! I loved them so much, that I started selling them.” Your very first sentence presents a solution to a problem. This is especially effective when you know your audience has the same problem as well. Even if the rest of the conversation is rushed, the next time that person is thinking about doing their nails, she’ll remember your solution and will be more likely to either give you a call or respond with action to your follow-up.
Make it personal. This definitely requires either some prior knowledge about the person to whom you’re speaking or one or two smart questions to find out more about the person in order to customize your message. In the example above, the nail wrap consultant could mention that because her friend is home with her newborn baby every day, it’s understandable that getting to the manicurist can be challenging. She has then created her opening to briefly describe the product. If you don’t have that kind of personal information right away, have a couple of questions prepared that you would ask someone so your message can be more personal.
Give concrete, factual examples. Speaking in general terms comes off vague, generic, and irrelevant. Instead of saying, “These nail wraps are easy and affordable,” you could say, “A $15 sheet gives me 3 manicures that each last two weeks.” The latter gives specific information in the same amount of time as the former. Furthermore, it has more meaning, which will make it more memorable for the other person. Again, concrete examples should be prepared ahead of time for you to give when needed.
Don’t repeat yourself. Many people do this when they are nervous or anxious. Use other methods of emphasis besides repetition, which causes the other person to tune out. A good idea would be to record yourself in a hypothetical conversation in which you are trying to get to your point quickly. Make note of any repetition, and adjust accordingly. Practice often so you are always prepared.

Much of what you do as a direct seller requires quick thinking and strong communication skills. Our suggestions in this post should help you improve both of those things.

What would you add to our list? Please share your ideas below!

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Rethinking Networking

Rethinking Networking

An important part of building a business is networking. Defined by Dictionary.com as “a supportive system of sharing information and services among individuals and groups having a common interest,” networking is a necessary activity for any business built on meeting new people and acquiring new customers. And while you can certainly network anywhere, having a strategic approach to your networking can help you maximize networking experiences and grow your business even more quickly. Here are some tips:

Develop a profile of the kind of person that needs what you have to offer. Instead of trying to meet as many people as you can, pinpoint who you want to meet. Write down their needs, their desires, other interests they may have, and the kinds of social events that interest them. Then you’ll know your best options for networking places, and topics of conversation that will interest the kinds of people you’re looking for. You’ll also be better able to identify a solid prospect early in the conversation, ensuring that the time you spend networking is likely to lead to results.
Start by giving. While it may be tempting to enter networking situations with the sole purpose of finding prospects for your business, be sure you are also focused on how you can help others. Networking works best when you make connections, share resources and demonstrate that you’re committed to the entire group, not just yourself. For example, a real estate agent came to a chamber of commerce networking event to find new clients. However she first listened to what others at the event had to offer, and introduced some other business associates that she knew who had a need for what others sold. By making connections that benefited others first, people in the group were more willing to introduce friends to her that were looking for new homes, which ultimately helped her build her business.
Network in new places. It can be tempting to just stick with the same networking group for all of your networking. After all, you develop a comfort level with a certain group of people and don’t have to stretch so much after everyone knows you. But this isn’t what leads to the greatest growth. While it is important to develop strong, ongoing relationships with people, be sure you are also committed to consistently finding new groups of people, helping them while also gaining new contacts to grow your business.
Connect online after the initial contact. You’ve likely had the experience where you meet someone, connect online, and then don’t see them again for a year or so. However, you feel more connected when you see them again because you’ve seen each other’s photos, commented on life events and generally feel more connected than with people you don’t talk to for a year. So be sure to connect with good prospects online after the initial event, and comment both professionally and personally to keep the connection going. You never know when it may lead to a new customer or prospect for your business.
Host your own gatherings. In addition to seeking out networking opportunities that others provide, be sure to spend some time creating your own networking opportunities as well. The organizer role helps you to connect more deeply with participants and ensures that you will meet every single person at the event. And it also positions you as someone who is a connector and gives back, which increases your stature and the stature of your business in the community.

While networking will never replace your core business activities, it is an important task to engage in regularly to grow and expand your business connections. Try to schedule a networking event at least once per month to give yourself the contacts you need to grow.

Do you network for your business? What tips would you give to someone just getting started? Would love to read your thoughts in the comments below!

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Six Easy Ways to Attract More People

Six Easy Ways to Attract More People

Whether you’re looking to attract more customers, recruit new employees, or network with influential people, there are a few simple things you can do to increase your chances of success. Take a look at our list to see how you can attract more people to you and your business.

Engage everyone with a friendly greeting. Sometimes we get caught up in our own worlds and don’t take the time to greet each person properly. Initiate a friendly exchange by greeting each person. A simple opening such as, “How are you this morning?” or “It’s a pleasure seeing you again,” can suffice. More often than not, such pleasantries can lead to a friendly conversation. When people know you are genuinely interested, they will not only remember you, but will look forward to interacting with you again.
Focus on the individual. Although your ultimate goal may be to attract a certain number of people, forget that number when interacting with one person. For that moment in time, focus solely on the individual. What are his or her needs? How can you be of service to the person? What message is the person trying to convey to you? Don’t inadvertently turn people off by engaging them in generic conversations. Tailor your interactions to that particular person.
Avoid arguments. You will not always see eye to eye with each person you come in contact with. Arguing, however, is unprofessional and will turn people away. Be proactive and avoid potentially controversial topics such as politics and religion. Even if you do these things and a disagreement happens anyway, take the high road and “agree to disagree.” People will respect and appreciate your honesty and courtesy.
Assume everyone is good. By doing so, you demonstrate that you are a positive person who sees the good in others. This feeling is contagious and often reciprocated. Everyone makes mistakes, but giving others the benefit of the doubt will encourage a sense of trust and will likely strengthen your relationship. Besides, wouldn’t you want others to think the best of you?
Be helpful. This can be done in so many ways, and a good deed will definitely be remembered by others. For example, the owner of a local pizzeria found a gold bracelet on a table left behind by one of his last customers of the night. He had no idea who she was or how to contact her, so he put it aside in case she came in again. She returned a few weeks later, and he asked her if she had lost it. The woman was so grateful she was nearly in tears; it turns out the bracelet was left to her by her recently deceased grandmother. She told everyone who would listen how generous the man was and became a loyal patron of the establishment. It would have been just as easy for the owner to toss the bracelet or keep it, but his helpful nature earned him something that was priceless for his business.
Get involved. Reach out to your customers, your staff, and your community. Involving yourself in a good cause will show others that you truly care. People are attracted to others who are generous with their time and skills. Demonstrate your sincere desire to give back to those around you.

You can attract more people by treating others kindly and going the extra mile to show them you care. What can you add to our list? Please share your ideas below!

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Five Ways to Find New Opportunities for Your Business

Five Ways to Find New Opportunities for Your Business

By doing more of the things you love and are good at, you can actually maximize your chances of finding a great opportunity for your business. Tap into your desire to interact with and help others, and you’ll find that it benefits your business. Take a look at our list to start making the most of your talents right away.

Talk to more people. Perhaps it sounds too easy, but striking up a casual conversation can lead to countless positive outcomes. Whether you’re at a professional workshop, on the train during your evening commute, or in the waiting room at the doctor’s office, initiate friendly conversation when appropriate. Sometimes even just the mention of what you do for a living will evoke more questions from the other person, and you never know what lies ahead. For example, a former schoolteacher who operates a tutoring business out of his home initiates some small talk with a fellow customer while waiting in line at the grocery store. It turns out the person is looking for contributions to an article she is writing for the local newspaper about the pressures high school students face applying to college. Someone who works so closely with these students in a different way than their regular teachers would make a great addition to the article, and a mention about his business certainly would increase his exposure. Not every casual conversation will end in such an opportunity, but taking this step may lead to more opportunities, so stay alert!
Be more curious. Don’t be satisfied with the status quo. What else can you learn about running a successful business? What is happening in the industry right now that could directly affect you? How do your employees and customers feel about your business? Asking yourself such questions on a regular basis will renew your motivation to move your business forward. If you aren’t constantly looking to improve, you may be in danger of falling behind. Make a commitment to be more inquisitive in your pursuit of success.
Show your passion. What exactly is it that you truly care about? What drove you to start your business in the first place? The former teacher decided to start up his tutoring business after realizing how much he enjoyed the small group extra help sessions he used to hold after school. He was able to connect with his students, which in turn increased their achievements. The regular classroom setting didn’t allow for this, and he found himself wishing his job consisted solely of these after school sessions. Becoming a professional tutor has allowed him to do just that, and his passion for helping young people is finally being fulfilled. Demonstrate the things you are passionate about, and others will be drawn to your drive and enthusiasm.
Constantly ask for introductions. This is similar to asking for referrals, but on a much broader level. Ask friends and family to introduce you to people in their lives that could provide a business opportunity. Take it even further and introduce yourself when possible, such as when at a social gathering. Even when you’re “off the clock,” don’t forget that possible business opportunities can be just a conversation away.
Try new things. Have you ever snuggled up on the couch with your favorite blanket knitted by your grandma and thought about taking up crochet? Or maybe you have an adventurous side and always wondered what it would be like to go white water rafting. If you have other desires outside of your business, find the time to explore them. You will be exposed to a whole new group of people, and a host of possible business opportunities you may not find elsewhere. And hey, you’ll also have fun!

The best way to find a new business opportunity is to know where to look and how to grasp it. You may not always get one in the end, but being active in your search will certainly help move your business forward. How do you maximize your business opportunities? Please share your ideas below!

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Are You Making These Mistakes in Business?

Are You Making These Mistakes in Business?

Throughout your career as a small business owner, you are bound to make the occasional mistake. No matter how prepared you are, how much research you have done, or how smart you and your team may be, mishaps are pretty much a guarantee. However, the good news is that as long as you accept them, take them in stride, and learn from them, the damage will usually be minimal. Here is a brief list of some common mistakes made by small business owners to help you steer clear of preventable missteps.

Inconsistency – Being consistent is an absolute must, whether it pertains to your company policies, customer service protocol, or any other aspect of the way your business operates. Inconsistency equals lack of reliability and will send your customers and staff running to your competitors. For example, your staff handbook clearly states that repeated lateness to work will result in first a warning, then a brief suspension, and finally dismissal. This policy is enforced for everyone except one employee you’ve known since college. Because you and your friend go back a long way, you have turned a blind eye when it comes to her tardiness. Not only is this unfair to the rest of your staff, but it puts a major dent in overall morale. When people feel that there are different sets of rules for different people, they become unhappy in their jobs, and their work suffers. Be fair and consistent in every aspect of your business.
Failure to stay in contact and/or follow up – Acquiring contacts through networking, referrals, or through family and mutual friends is a great way to grow your business. However, you must do your part to maintain such contacts. Implement time in your daily or weekly schedule to make follow-up calls, send friendly emails, or jot down a handwritten note to your contacts. These can be prior customers you haven’t seen in awhile, people you’ve recently met at industry events, or even prospective clients whose information was given to you by a friend. Be proactive and keep that contact list current.
Lack of online presence – Here we are in the year 2013. The importance of an online presence cannot be emphasized enough. Here’s some perspective: the current generation of 20-somethings has no memory of life without the internet and has been using social media their entire young adult and adult lives. You don’t need to get on every single networking site and try to be everything to everybody, but at the very least, have a user-friendly and informational company website as well as a current profile on one or two social media sites like Facebook, Twitter, or LinkedIn. If you don’t make this a priority, your competitors will easily get the best of you.
Neglecting to listen and respond to your clients – Most people frequent small businesses over their larger corporate counterparts because of the personalized attention they receive. Be sure to make it worth their while by listening to their concerns and responding to their wants and needs. Even if you can’t provide everything they’re looking for at the moment, knowing that you care and that they are being heard will ensure that they remain loyal customers in the long run.

Although many mistakes cannot be avoided, certain mistakes can. Use common sense, listen to others, be fair, and follow industry trends.

What other common mistakes would you add to our list? Please share your ideas below!

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Three Networking Mistakes

Three Networking Mistakes

Successful networking is a necessary part of growing your business and taking it to the next level. Doing so requires a certain amount of social grace, including the ability to engage people in conversation and making them feel comfortable.

Avoid these three common mistakes when networking and stand out among the crowd in a positive way.

Focus on building relationships. This will allow for long-term planning. Even if this contact can’t help you in your endeavor right now, the opportunity may arise in the future for this person to offer something of value to your business. Give something of yourself when establishing professional relationships. For example, a dance studio owner/dance teacher looking to expand her clientele by offering classes for children under 5 years old holds an open house for prospective students and their parents. When speaking with some of the parents individually, she asks each one why they would like to start the child in a dance class and offers a free demo class as well as a discounted private lesson for those interested in joining her studio. The parents recognize that the teacher is giving her time and expertise so they may have a risk-free trial before committing to a year of classes. This also allows the teacher to get to know her future students and show the parents that she truly cares about their early dance education.
Don’t play the role of counselor; keep the conversation social and friendly. An initial introduction is not the time to offer unsolicited advice on the topic at hand. Make sure the conversation centers around common interests. The dance teacher shares her own stories about how she got started at a young age, which helps prospects relate to her on a more personal level. This is more effective than preaching her philosophy on why children should start their dance classes as soon as possible. A light-hearted conversational tone is best in networking situations.
Digging too deeply into people’s lives makes them uncomfortable. Although you do want to build a relationship and find out a bit more about the person, be careful not to pry into their personal lives. One mother of twins attending a demo gymnastics class with her children finds herself being asked by total strangers if she used fertility treatments to conceive. A seemingly innocent question made in social conversation is actually quite personal. Don’t make the same mistake. Let the other person guide you in how much they are willing to share, but err on the side of caution when asking personal questions.

Just like many other aspects of your business, networking takes practice. The more you do it, the better you become. You can’t avoid making some mistakes; that is to be expected. However, by steering clear of certain downfalls, you can more quickly get on the road to networking success.

What advice would you give for successful networking? Please share your comments below!

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How to Improve Face to Face Meetings

How to Improve Face to Face Meetings

In this digital age where much of our communication is electronic, etiquette for face to face meetings is becoming more and more relaxed. Stand out from the crowd by taking steps to ensure you are taken seriously and can be productive when interacting with someone in person. Many of the following suggestions also apply to virtual meetings, but they are especially important when conducting a face to face encounter.

Set a specific goal. What is your desired outcome of this meeting? Perhaps you’re there to make a sale, land a client, or brainstorm a new marketing strategy with a colleague. In an effort to make the most out of the allotted meeting time, you should always have a specific goal in mind. Furthermore, this goal, when appropriate, should be communicated to the other party. Doing so prevents misunderstandings and keeps everyone involved focused and moving forward.
Prepare an agenda or written notes. There may be a few things you want to make sure are addressed or perhaps questions that need to be answered. Take some time before the meeting begins to write down an agenda or some notes that you can easily refer to while you’re meeting. Prepared notes also facilitate a smooth transition from topic to topic instead of relying solely on your memory and risking forgetting an important talking point.
Adopt a professional appearance. You should not only be dressed appropriately, but make sure you are well-groomed and demonstrate a professional demeanor. When possible, avoid lugging your morning coffee and donuts with you into a meeting as it can be distracting to others and may even convey a lack of time management skills.
Arrive early. Whether your commute is an hour’s drive or a walk across the office to a conference room, get there early to prevent making others wait for you if unforeseen circumstances occur. A flat tire, a forgotten document, or a disruption of internet service can all hamper productivity. These occurrences may be rare, but arriving early will make you better equipped to handle the problem and keep the meeting going smoothly and seamlessly. This practice also communicates that you respect the time of the others you are meeting with, which creates a positive impression.
Practice humility, positivity, and politeness. Avoid bragging, focusing on negative people or circumstances, and other rude behavior. Be humble when discussing your accomplishments, keep a positive tone in even the most stressful of situations, and always be polite even if you aren’t receiving the same courtesy. If you possess these three qualities, you won’t give anyone a chance to say a bad word about you. A good reputation will follow you just as easily as a bad one can.
Listen with a purpose and be responsive. Just as you should have a goal set before the meeting, listen to the other person with a purpose as well. What should you take from his or her message? What is the other person looking to get from you? Part of being an effective listener is knowing how to show the other person that you are, in fact, listening. Make eye contact, take notes if appropriate, ask follow-up questions when given the opportunity, and respond when needed.
Know your product/service. You don’t want to waste your prospect’s time, or your own, for that matter. Familiarize yourself with the product or service to the point that you are an expert. Doing so will instill confidence in both the other party and yourself. You should be able to talk freely about what you have to offer, and have to refer to notes or literature as infrequently as possible.
Always follow up. No matter the outcome of the meeting, take a few minutes to follow up. Depending on the situation, a thank-you email or handwritten note will suffice. In other situations, a phone call to touch base or schedule a subsequent meeting is needed. Decide your best course of action and make it a priority to follow up promptly.

What do you find is the best way to handle face to face meetings? Please share your ideas below!

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How Friends and Family Can Help You Start Your Business

How Friends and Family Can Help You Start Your Business

Starting a business with support from your loved ones can make all the difference in its ultimate success. Sure, you may be able to go it alone, but your chance of succeeding is much greater when you have the help of those who matter to you the most. The following is a list of steps that will help you gain the support of your friends and family.

Educate them about the business. If you sense some skepticism from your loved ones, it may simply be because they don’t know what exactly you’ll be doing. Talk about the industry itself and what you will be contributing to it by starting the business. What unique qualities do you have or what novel ideas have you come up with that will give you an edge over your competitors? Make sure you answer their questions as specifically as you can to not only educate them, but also to demonstrate your own expertise.
Tell them exactly what kind of help you need. Some people just need the peace of mind that their friends and family will provide them with moral support and encouragement. Others may need physical help to set up a retail space, for example. Still others may need financial help or even just some assistance spreading the word about the new business. Tell your loved ones what you need and how exactly it will help your business. It is so often the case that friends and family members want to reach out and help, but don’t know what they can do.
Put their referrals first. Did your mom refer her friend from her book club? Is your newest customer your best friend’s landlord? Make referrals that come from friends and family your top priority. Think of them as having VIP status with you; if your referrals feel appreciated and important because they “know the owner,” they will be eager to talk about your business with their friends and family, and provide you with even more referrals.
Show your appreciation for their help. Gratitude can be shown in a myriad of ways. The most important thing is to be sincere. Consider taking them out for a nice meal and making a thoughtful toast, sending them a gift basket with all their favorite goodies, or spending the time to write a handwritten note or letter telling them how much their support means to not only your business but to you personally.
Go above and beyond their expectations. Find ways, both big and small, to exceed the expectations of your friends and family members. They are the most important people in your life, so make the effort to show them in both your personal and professional life. Don’t take their support for granted; no one is obligated to help you just because of your relationship with them. Your efforts to go above and beyond will likely not go unnoticed, and you’ll feel good about doing right by those you care about.
Remember that relationships come first. Whatever you do, don’t let your business get in the way of your relationships. There may be times when you feel disappointed that someone hasn’t supported you in the way you had anticipated. Not everyone will be able to help you for a variety of reasons. Maintain the relationship regardless; your loved ones should come first in your life.

Having the support of friends and family is something we all want when it comes to big decisions, like starting a business. Be informative, unafraid to ask for help, and willing to return the favor. How do you enlist the help of your loved ones? Please share your ideas below!

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Build Your Brand on Your Strength

Build Your Brand on Your Strength

Building your business brand goes way beyond marketing and sales tactics. A brand must be an authentic representation of who you are and what you stand for. In order to achieve this, you must identify the characteristics of yourself and your business that embody this, and embrace them to create a long-lasting brand that people remember. Here are some steps help you do just that.

Define your strengths. When doing so, don’t just consider the various skills you have, but also think about the different facets of your personality. Are you witty and able to think on your feet? Do you have a knack for showing others they can trust and confide in you? Do you have a strong creative side? Any of these strengths can be used to build a business brand, so it is important that you take the time to define your strengths realistically.
Identify what makes you unique. What is something that people always remember about you or the experience you provide to others while doing business with you? This is a very significant question because it can separate you from the competition. If you don’t know where to start, go back to your list of strengths and figure out how you demonstrate those in way that no one else does or can. You are your business, so evaluating yourself in this way is a necessary part of building your brand.
Ask yourself how you can make your industry better. What is missing or lacking in your industry? In what ways can you improve it? Even the smallest things can make a big difference. For example, the photo processing industry has certainly changed since the availability of digital cameras and online services such as printing and scrapbooking. However, one photo lab owner noticed the growing trend of customers taking their memory cards and flash drives or even uploading their pictures to large chain pharmacies for printing. This is convenient, but the results are often pictures that come out underexposed or grainy since there is no longer a trained printer at the helm adjusting the prints. His solution? Offer a service where customers can bring in their pictures printed from anywhere else and he will make the necessary improvements. His small part in improving an industry weakness helped build his unique brand.
Focus on one thing at a time. Building a brand can be an overwhelming project to undertake, so be sure to focus on only one aspect at a time. For instance, you may begin with increasing your level of engagement with your customers by increasing and engaging more with your social media presence. Once you feel you have built some great momentum, go ahead and tackle something new. This also prevents you from stretching yourself too thin and burning out. If you want to build a brand, you need to commit to it for the long haul.
Build on each success. Use each success to bring you to the next level. Using the example above, when you have effectively learned to engage with your customers, you will consequently have increased your following. So now give them a reason to continue talking about you. For example, you might provide an incentive like a special discount for your online community, or create a fun contest where your online customers can win free products. You should also celebrate your accomplishments to reward yourself and keep moving forward.

Taking a good, hard look at who you are and what you want your business to be is a necessary part of building your brand.

How do you build your brand? Please share your ideas below!